Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Tracked shipping within Canada takes 2–7 business days, while untracked shipping takes 2–14 business days. Once your order is on its way, we’ll send you a shipping confirmation. If your shipping method includes tracking, you’ll also receive your tracking details so you can follow your order’s journey.
Do you offer free shipping?
Yes! I offer free shipping on jewelry and Canadian orders of $75 or more. Check my shipping policy for full details.
Do you ship internationally?
Yes! I currently offer international shipping to the USA only. Tracked shipping typically takes 2–8 business days. All duties and tariffs are paid upfront, so you won’t have any additional fees at your door. Shipping to other countries will be available in the future, so stay tuned!
Products
Are your crystals natural?
Most of my crystals are natural, but I also carry some man-made and synthetic stones, such as Opalite. I believe in being transparent about what you’re purchasing, so any man-made or synthetic stones are clearly identified in the product photos and description.
How do I care for my crystals?
Keep your crystals away from prolonged direct sunlight, moisture, and harsh chemicals. Cleanse them energetically using moonlight, sound, or sage as preferred.
Are your jewelry pieces handcrafted?
Yes! My gemstone jewelry is handmade and/or hand-assembled with care, positive intention, and good vibes. Each piece is unique and makes a beautiful gift for yourself or someone special.
Returns & Exchanges
What is your return policy?
I accept returns within 30 days of delivery for unused items in their original condition. Please contact me through the Contact page to start a return.
What if my order arrives damaged?
I’m so sorry! If your order arrives damaged, please contact me within 48 hours of delivery with photos of:
• All sides of the shipping box, including any visible damage
• The shipping label on the box
• The damaged item, including clear photos showing the damage.
I’ll review everything and work with you to make it right through a refund, repair, or replacement, where applicable. 💜
Other Questions
Do you offer gift wrapping?
While I don’t offer traditional gift wrapping, every order is lovingly packaged and ready for gifting! 🎁 Items are securely protected with bubble wrap, wrapped in tissue paper, and carefully nestled into their shipping box with special touches along the way. ✨️
If you’d like a personalized note included, just leave your message at checkout and I’ll be happy to add it. 💜
How can I contact you?
You can reach me anytime through my Contact page.